Quick summary:
k9999 arm takes your privacy seriously. We only keep the data needed to provide our services, we never sell it, and we give you full control over your information.
1. Introduction
K9999 arm (https://k9999arm.app) is an online betting and gaming platform serving users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use our website, mobile app, and related services, how we use that information, and how we keep it secure.
By using our platform, you consent to the collection and processing of information as described in this Privacy Policy. This policy is to be read alongside our Terms & Conditions and should be read in conjunction with it.
We believe transparency is the foundation of a trustworthy platform. That's why this policy lays everything out clearly — no hidden information, no fine print.
2. What Information We Collect
K9999 arm collects information through several methods. A detailed breakdown is provided below:
a) Information collected at registration:
- Full Name
- Mobile Number
- Email Address (Optional)
- Date of birth (for age verification)
- Password (stored in encrypted form)
b) During KYC verification:
- Copy of National ID or Passport
- Selfie or live photo (for identity verification)
- Proof of address (where applicable)
c) Automatically during use:
- IP Address & Device ID
- Browser & Operating System Information
- Activity logs on the platform (login times, pages visited)
- Betting & gaming history
- Transaction History
| Data Type |
Purpose |
Required? |
| Name & mobile number |
Account creation & communication |
Yes |
| Date of Birth |
Age verification (18+) |
Yes |
| NID/Passport |
KYC Verification |
Above a specified threshold |
| IP Address |
Security & Fraud Prevention |
Automatic |
| Email |
Notifications & Promotions |
Optional |
3. Why We Collect This Information
K9999 arm collects and processes data only for the following legitimate purposes:
- Service delivery: To enable account creation, betting features, payment processing, and customer support.
- Identity verification: To prevent minors from accessing the platform and to meet legal KYC requirements.
- Security Guaranteed: To prevent fraud, multiple accounts, and cyberattacks.
- Legal obligation: To comply with Anti-Money Laundering (AML) and other regulatory requirements.
- Service Improvement: To analyse user experience and improve the platform.
- Contact: To send important updates, bonus offers, and security notifications.
Our commitment:
We never use your information for marketing purposes without your consent.
4. How Your Information Is Used
The information we collect is used in the following ways:
- For account login and security verification.
- To process deposit and withdrawal transactions.
- To maintain betting and gaming history (for dispute resolution).
- For resolving support tickets and complaints.
- For responsible gaming monitoring — to detect unusual usage patterns.
- To deliver a personalized experience (such as game suggestions based on your preferences).
- To identify and resolve technical issues on the platform.
5. Data Sharing & Disclosure
K9999 arm does not sell your data. However, it may be shared in the following limited circumstances:
- Payment Providers: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the information necessary to complete transactions.
- Game Providers: Third-party game providers may receive minimal data necessary to operate their games.
- Legal Authorities: To assist with legal investigations as required by court order or government directive.
- Anti-fraud agencies: Limited data may be shared with fraud detection services.
All third-party service providers operate under strict confidentiality agreements and may only use your data for specified purposes.
A clear commitment:
k9999 arm does not sell or rent your information to any advertisers or third parties.
6. Cookies & Tracking Technologies
K9999 arm uses cookies and similar technologies across its website and app:
- Essential Cookies: To maintain login sessions and ensure security — disabling these may affect platform functionality.
- Performance Cookies: To analyze how the platform is being used — this helps us improve our services.
- Preference Cookies: To remember your language preference and other settings.
Cookies can be managed through your browser settings. However, disabling essential cookies may affect core features such as login and payments.
7. Data Security Measures
K9999 arm follows industry best practices to protect user data:
- 256-bit SSL/TLS: All data transmissions are encrypted.
- Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
- Two-Factor Authentication (2FA): An additional layer of security on your account.
- Firewall & DDoS Protection: To protect our servers from cyberattacks.
- Regular Security Audits: Third-party experts conduct regular system audits.
- Restricted access: Only authorised staff may access sensitive data.
Please note, however, that no internet transmission can be guaranteed 100% secure. If you notice any suspicious activity, please let us know immediately.
8. Your Rights
As a k9999 arm user, you have the following rights:
Right to Access
You can request to see what information we hold about you. Contact our support team to do so.
Right to rectification
You can request corrections to any inaccurate or outdated information via Account Settings or by contacting support.
Right to Deletion
You may request account closure and data deletion, though certain information may be retained where legal obligations require it.
Right to Object to Processing
You may opt out of marketing communications or certain data processing at any time.
Data portability
You may request a copy of your data in a portable format.
To exercise this right, email support@k9999arm.app or at the Help Center Get in touch with us. We typically respond within 30 business days.
9. Data Retention
K9999 arm retains your information only for as long as necessary to fulfil the purposes for which it was collected:
- Active Account Data: Retained for as long as the account remains active.
- Transaction records: 5 years (as required by law).
- KYC Documents: 5 years after account closure.
- Log files and access records: 12 months.
- Marketing Consent: Until consent is withdrawn.
After the above retention periods, data is securely deleted or anonymized.
10. Children's Privacy
K9999 arm is strictly not intended for individuals under the age of 18. We do not knowingly collect any personal information from minors.
If we discover that a minor has created an account, that account and all associated data will be deleted immediately.
For parents:
If your child has registered on this platform, please notify us immediately at support@k9999arm.app.
11. Policy Changes
K9999 arm may update this Privacy Policy as needed. When changes are made:
- The "Last Updated" date at the top of the page will be revised accordingly.
- You will be notified by SMS or email of any significant changes.
- Continued use of the platform after any update constitutes acceptance of the revised policy.
We recommend visiting this page regularly to stay up to date.
12. Contact & Complaints
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: support@k9999arm.app
- Live Chat: 24/7 via website or app
- Help Center: Help Center Page
We aim to respond to all privacy-related complaints within 7 business days.
A final note:
This Privacy Policy was last updated in January 2026. k9999 arm respects your trust and is committed to operating with full transparency.